If you claim to be ‘bad with tech’ or if you’re just looking to save time, our remote IT expert will be able to help.

Though generally, anyone who has an issue with their device and that device can connect to the internet can benefit from Remote IT Support

One of the key benefits include having immediate access to a professional IT team when you need it! It is very much like have your own virtual IT department you can ring when your frustration levels are at an all time high and you need your problem solved immediately.

Another benefit is the reduced cost. Here at PC Assist we only charge you for the time of the remote consult. We take our hourly rate and divide into 15 minute blocks. You only pay for the time we take to the fix the problem and not for the unnecessary fees factored in to an onsite visit, making us an affordable option for any small business.

A remote service provides an increase in productivity for your staff members. With more than 40% of Australians now working from home, it’s now imperative these individuals are well supported, making their working-from-home environment as efficient and effective as possible.

Calling us during normal business hours will guarantee you a faster response time that other companies. So if you have an important deadline coming up, your VIP phones are dead, or you are missing a very important presentation, then remote IT support is the service for you.

We use industry proven software to provide remote support for our customers.

This software can be loaded on Apple Mac and Windows based PCs. Even mobile devices such as iPads, iPhones, and Android devices, are also supported by this software.

For each support session, and with our guidance, we help you install our software.

We then resolve your issue as quickly as possible. Once everything is back to the way you want it, we then uninstall our software. Keeping your privacy secure.

We operate on a 2 hour turnaround time. But most problems can generally be resolved within 60 minutes of your call being registered.

We strive to make your experience with us fast, simple and affordable.

With our team of expert IT technicians at your service, you can feel confident your issue is resolved quickly, efficiently and at minimal cost.

We even offer same-day service.

Remote IT Support for home costs $40 (inc. GST) per 15 minutes. For payment, we accept both Mastercard and Visa.

If you think you might need remote support regularly, we also have a paid-subscription service. To find out more, give us a call on +1-833-302-2288

Our Remote IT Support staff can help solve issues with your computer, phone and tablet devices, WiFi, Network or USB-based printers and even home & office networks.

But if you’re still unsure your problem can be solved remotely, give us a call on +1-833-302-2288 and let’s have a chat.

We can break down our service into the following 5 categories:

Computer issues can include setting up of email, installing and configuring software, or the removal of unnecessary programs.

Network setup and maintenance which include the diganosis of slow internet connections, the configuring of routers to make your network more secure, implement firewall rules and solutions and so much more.

We’re able to support, diagnose problems, and implement Business Phone Systems, VIP, and other networked communication systems.

We remotely support the implementation and maintenance of Cloud Services such as Office 365, Google WorkSpace, and remote work from home connectivity.

Let’s not forget that we’re able to provide Remote Training for software and systems.

There are times when your device is unable to be remotely supported for various reasons. In this case we would have to dispatch a technician that is nearest to you.

Yes. Our subscription models are super flexible with month-to-month and discounted annual options, allowing you to cancel at anytime.

We can accept VISA or Mastercard and automatically debit your nominated account on that last day of the month. So there is no need to worry about not being covered.

Talk to us today about a remote service subscriptions tailored made to your home-office or business.